Coronavirus Covid 19 Public Closures Information

Hull Culture & Leisure Public Update

Statement 25 March 2020

Following government advice to reduce social interaction to help stop the transmission of COVID-19 all of Hull Culture and Leisure sites except the parks will be closed from Tuesday 24 March until further notice. We will update this information as the situation changes.

Update 14 May 2020

Following the latest update from the Government on the 11 May 2020, which has relaxed restrictions on certain outdoor activities and exercise, the following activities are now restarting on Hull Culture and Leisure operated facilities: Tennis (Costello Tennis Courts), Golf (Sutton Park Golf Course) and Fishing (East Park, Pickering Park and Noddle Hill Nature Reserve). All activities are now operating under new guidelines as per the updated Government guidance and users must familiarise themselves with the new guidelines which are on the website.

Parks

All organised events, activities and social gatherings will not go ahead at the moment. All buildings are closed including public toilets and the East Park Animal Education Centre. The play areas are not in use or the outdoor gym areas. We gratefully request that visitors avoid leaving their litter in the parks, we are operating a reduced service, and have less resources to remove rubbish at the current time. Park visitors are asked to follow national advice from Public Health England and practice social distancing.

Update 13 May 2020: 

The latest Government update to guidance on 11 May means that people can now exercise as much as they want outdoors and travel to places for outdoor exercise as long as they maintain the correct social distancing rules. In the interest of public safety and social distancing vehicle access will remain closed until further notice at the following parks and playing fields.

  • East Park
  • Massey Street Playing Fields
  • Oak Road Playing Fields
  • Pickering Park

People walking or cycling to our parks are welcomed and both walking and cycling are excellent means of active travel to improve overall health and wellbeing. We thank you for understanding our current guidance, and encourage users of our parks to enjoy our parks and other green spaces in a safe and responsible manner.

Leisure Centre Membership Update

Due to the closures we will be placing all memberships on hold. All Direct Debits will also be held and no payments will be taken during the closure period and any upfront memberships will be credited when sites re-open.

Any customers who have paid up front will have their memberships held and have the option for a refund.

If any customer have questions about their memberships email: marketing@hcandl.co.uk please be aware this will be very busy time for us and we will endeavour to reply to all messages as fast as we can.

Hull City Hall and Hull New Theatre

Hull City Hall and Hull New Theatre would like to thank our loyal customers for your patience during these unprecedented times.

Our team continue to manage cancelled and/re-arranged events but please be aware that we have extremely limited capacity, therefore there will unfortunately be delays in processing refunds & credits. 

We are working hard to reschedule as many events as possible so we would be extremely grateful if customers are able to await a rescheduled date or accept theatre credit on their box office account for a future event rather than request a refund at this stage.  Details of rescheduled dates will be published online and via social media in due course.

Please be aware that the box office is closed to the public and not available on the telephone, therefore we politely request that you do not attempt to contact us unless absolutely urgent.  Tickets for shows on sale and new announcements can be booked via the website – www.hulltheatres.co.uk.

Thank you for your patience and continuing support and we look forward to welcoming you all back to our venues as soon as possible.

Return of Library Materials

Please don’t worry if your library books, or other materials, are due for return. We won’t be charging fines on any items that will be overdue as a result of the Covid-19 situation. You can renew items online through our website if you are concerned about this. You can also browse the catalogue and reserve items to borrow when we reopen.

E-books and E-magazines

While the libraries are closed don’t forget you can access a host of e-books and e-magazines at home, these can be found online here https://www.hcandl.co.uk/libraries/e-reading-and-e-audio/ebooks-eaudio-and-emagazines There are items suitable for all ages and we are adding more all the time. For example coming soon is a whole range of new children’s magazines.

You can also access a whole host of encyclopaedias and business databases online with your library card. These can be found on our website here (https://www.hcandl.co.uk/libraries/use-library-home).

Virtual Museum’s Collections

Why not visit our virtual museum at http://museumcollections.hullcc.gov.uk/  Explore our collections from home and discover some amazing stories about our past.

Please ensure you follow the latest government advice to stay safe www.gov.uk/coronavirus  

COVID-19 Notice to all of our suppliers

For more information please click here 

Leisure Facilities

  • Albert Avenue Pools: CLOSED 
  • Beverley Road Baths: CLOSED 
  • Costello Stadium : CLOSED 
  • Ennerdale Leisure Centre: CLOSED 
  • Woodford Leisure Centre : CLOSED 
  • Waudby Centre: CLOSED 
  • Hull Ice Arena: CLOSED 
  • Sutton Golf Course: OPEN FROM 15.05.20 - more information can be found here

Membership Update

Due to the closures we will be placing all memberships on hold. All Direct Debits will also be held and no payments will be taken during the closure period and any upfront memberships will be credited when sites re-open.

Any customers who have paid up front will have their memberships held and have the option for a refund.

If any customer have questions about their memberships email: marketing@hcandl.co.uk please be aware this will be very busy time for us and we will endeavor to reply to all messages as fast as we can.

Parks & Open Spaces 

All parks will remain open as normal although all commercial events will be cancelled for the time being due to advice on social gathering.

  • Animal Education Centre: Closed from 21/03/2020

Libraries

  • Avenues Library: CLOSED 
  • East Park Library: CLOSED 
  • Fred Moore Library: CLOSED 
  • Longhill Library: CLOSED 
  • Waudby Library: CLOSED 
  • Bransholme Library: CLOSED
  • Central Library: CLOSED
  • Ings Library: CLOSED
  • Gipsyville Library: CLOSED
  • Greenwood Avenue Library: CLOSED
  • Western Library: CLOSED
  • The library at the Freedom Centre Library: CLOSED

Libraries Frequently Asked Questions During Coronavirus (Covid 19) Public Closures.

Museums & Galleries  

  • Street Life Museum: CLOSED 
  • The Hull Maritime Museum:  is now closed to the public for major redevelopment.
  • Ferens Art Gallery: CLOSED 
  • Hull & East Riding Museum: CLOSED 
  • Wilberforce House: CLOSED 
  • Hands on History Museum: CLOSED 
  • Hull History Centre: CLOSED 

Hull New Theatre & Hull City Hall

If you have purchased tickets within this period, please be assured that you will be contacted in due course to discuss rescheduled dates/refund options as appropriate. The team are contacting customers in date order but due to the volume of productions involved, this may take some time, so we ask that you bear with us at this busy time and refrain from contacting the Box Office, even if your event has passed.

Please keep checking the Hull Theatres’ website and social media channels for further updates over the coming weeks. Thank you for your continued support.

  • Hull New Theatre: All performance cancelled from 17/03/2020 until mid June. More to follow.
  • Hull City Hall : All performance cancelled from 17/03/2020 until mid June. More to follow.

Coronavirus (COVID-19) Public Advice

For more help, advice and information on staying safe please click here