Test and Trace - Customer Statement
New guidance has been produced, in line with data protection legislation, to help organisations in certain sectors collect details and maintain records of staff, customers and visitors on their premises, from Saturday 4 July onwards, to support NHS Test and Trace.
Keeping a temporary record of your users and visitors for 21 days should help NHS Test and Trace to help identify people who may have been in contact with the virus and help minimise the onward spread of COVID-19. This could help contain clusters or outbreaks.
This guidance applies to any establishment that provides an on-site service and to any events that take place on its premises.
If a business offers a mixture of on-site and takeaway services, contact information only needs to be collected for customers who are spending time in the facility (as opposed to using order and collect type services). It does not apply to drop-off deliveries made by suppliers.
This information will be stored securely and will be securely destroyed after 21 days.
Our privacy notice and contact details of our Data Protection Officer can be found here.
For further information on Test and Trace and how it affects organisations please visit the HM Government website here.
For further information relating to Test and Trace from the Information Commissioners Office, please visit the ICO website here.