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Salary details: £19312 - £20092

Full Time Equivalent Salary (based on a 37 hour working week):
£19312 - £20092
Hull City Hall and New Theatre HU13RQ
Contract Type:
Fixed Term
Hull Culture & Leisure
Closing date:
10 December 2021
Short listing Date:
13 December 2021
Interview Date:
07 January 2022
For an informal discussion please contact:
Jozef Csendes
Contact Telephone:
01482 612838
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Duty Managers:

  • Full time 37hrs (annualised) - initial 6 month fixed term contract 
  • Multiple casual positions available


Hull Culture and Leisure Ltd are seeking Duty Managers for the Theatre and Halls service consisting of two of Hull’s premier venues - Hull City Hall and Hull New Theatre which host diverse world-class programmes of events for all within the region and further afield. 

The successful candidate will join the service at an exciting time following reopening after recent temporary closures due to Covid-19 restrictions and to continue to build upon recent successes since Hull’s year in the spotlight as City of Culture in 2017 and major refurbishment of Hull New Theatre. 

The role is to provide supervisory venue and event management within the theatre and halls venues during the designated shift for effective running of the facility and events. 

Day to day tasks include: Responsible for carrying out the shifts operational health and safety systems and procedures, following the procedures in place and ensuring other staff on site do the same.  Supervising the staff on shift and responding to customer enquiries passing on issues that cannot be dealt with to Assistant Operations Manager or Operations Manager. 

Acting as the frontline face of the service to the public dealing with complaints and incidents in an effective manner in line with agreed policies.   Ensuring that the site is maintained in a clean and tidy manner.  Responsibility for front line and back-of-house services and working together with other Managers to ensure healthy and safe environment for customers, visitors, performers, touring companies and contractors  Supervision includes responsibility for operational health & safety, staff supervision and customer care.

We are looking for confident, friendly candidates with excellent communication skills, ideally with a background entertainment and guest experience management.  Keen interest in the arts and entertainment industry is desirable. 

A flexible approach to working hours and willingness to work unsocial hours including evenings and weekends is essential as evening and weekend work will be required on a regular basis.

Hull Culture & Leisure is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Hull Culture and Leisure Ltd reserve the right to close any recruitment campaign before the advertised closing date.

Please click on the 'Apply for this job' button to complete an application for this post. When you have submitted your application form you will receive an email confirming your form has been received.

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