Leisure Facilities COVID Safe Guidance

Following the Government announcement that Sport and Leisure facilities could reopen for public use, Hull Culture and Leisure have been working on plans to reopen our Sport and Leisure sites in a way which enables customers to return to their sport and fitness activities in a safe and hygienic manner which complies with guidance on facilities being COVID secure.

Please see below our guidance for how our leisure sites will now operate.


Planning your visit to our Leisure Centre

  • All activities will be operating as bookable sessions with a reduced capacities and allocated cleaning times.
  • All activities must be pre booked and prepaid. Walk ups and casual access to facilities will not be possible.
  • Customers are required to sign up for a pay as you go membership card, this will allow you to manage your bookings and save time when booking your return visits.
  • Bookings can be made online at www.hcandl.co.uk/bookonline or over the phone at each site. Our Live It Fitness Members can book activities and sessions up to 48 hours in advance, Pay As You Go customers can book activities up to 24 hours in advance.
  • Customers must bring membership cards with them for every booking.
  • At the point of booking all customers will be asked to confirm that they do not have any Covid-19 symptoms before making bookings. So please do not attend our sites if you have symptoms or feel unwell in any way.
  • To help us manage staggered session start times, and minimise queues we ask that customers arrive at the Leisure Centre no more than 5 minutes before their allocated gym or swimming session time, but no more than 10 minutes prior to fitness Sessions located in the Hall Studio.
  • Please arrive ready for the activity you have booked, if this is swimming please have swimwear under your clothing. We also advise you limit the amount of personal belongings you bring with you.

NHS Test and Trace

Please note that from the 24 September 2020, you will see NHS Test and Trace QR code posters on the entrances of all of our leisure sites. This will enable customers and visitors to our leisure site to register their visit using the  NHS Test and Trace App which is available for smartphones and will help do your part to reduce the spread of coronavirus.

Download the NHS Test and Trace App from Apple App Store

Download the NHS Test and Trace App from Google Play Store

More information is available on the NHS COVID-19 website

Arriving at our Leisure Centres

  • A queuing system will be in place at the entrance to limit numbers in and around the reception and to maintain social distancing guidelines.
  • To further reduce the spread of COVID-19 facemasks must be worn inside our Leisure Centres. When participating in exercise in areas including the gym, sports hall or pools, facemasks can be removed.
  • Customers are asked to sanitise their hands with the sanitiser provided before entering the building and at regular intervals during your visit.
  • Customers will be asked by the receptionist staff to confirm if they have any COVID 19 symptoms or unwell in any way.
  • You may be required to swipe your card or confirm your booking number or temporary membership number to confirm your identity and booking.
  • Our staff will direct you to your booked activity area, as some fitness sessions may have changed location.

Within the Gym areas

  • While exercising in the gym, facemasks can be removed.
  • Changing rooms, lockers and showers will not be available to gym or exercise class customers.
  • Our water dispensers are available for use but we still advise you attend with pre filled water bottles.
  • Do not bring a towel with you, blue roll will be provided.
  • The gym may be set out differently to when you last visited. Some equipment may not be available, but we have tried to retain as much equipment as possible within the Government guidelines. Please follow any one way system in place around the equipment.
  • Follow the social distancing guidelines provided at all times.
  • Sanitise the piece of equipment you are using before and after use, cleaning stations are provided with blue roll and cleaning solution.
  • Additional staff will be on duty to supervise customers and ensure that our cleaning and social distancing requirements are being followed.
  • We ask that all customers consider other gym users and limit the time you’re using each piece of equipment to allow fair usage during allocated sessions.
  • When exiting the gym, please ensure you put your facemask back on.

Our Studios, Halls and Racquet Sports

  • Changing rooms, lockers and showers will not be available to gym or fitness sessions and racquet sport customers.
  • Facemasks can be removed for exercising when inside the studios and sports halls.
  • Our water dispensers are available for use but we still advise you attend with pre filled water bottles.
  • We are currently unable to loan out any equipment. This includes squash and badminton racquets, balls, shuttlecocks and yoga mats. 
  • Please do not enter the session before start time unless given permission to do so.
  • Please follow the coach’s instruction as you may be instructed to a set location to maintain social distancing during fitness session.
  • If the session involves equipment, customers may be asked to wipe down the equipment with sanitiser provided. We have limited the use of equipment during the sessions to minimise this process and keep you and staff safe. 
  • Please maintain social distancing and follow the instructions given by the coach delivering the session.
  • At the end of the session please exit the session by the instructed route with the customer nearest the exit leaving first.
  • Please ensure when exiting the sports hall you put your facemask back on.
  • Please ensure that for certain sports, there may be sports specific guidance which needs to be followed to play a game. Please check the relevant National Governing Body website for guidance if unsure.

In the Swimming Pool

  • Pre-booked swimming sessions only (public sessions)
  • Swimming Lessons remain on hold in line with government guidance.
  • All one hour swimming sessions are limited to 45 minutes swimming and allow for up to 15 minutes changing time. Lifeguards will call you out of the pool at the allocated end of the session to ensure you have enough time for changing.
  • Changing rooms will have a limited number of cubicles and lockers available to maintain social distancing. Please follow our signs and any one way system within the centre to keep you and our staff safe.
  • Customers are advised to shower and visit the toilet prior to attending our Leisure Centres as our showers and toilet provision will be limited.
  • On pool side, a lifeguard will be available to explain the use of the pool and the social distancing rules during the session.
  • Adult lane swimming: You will be instructed to swim in a specific direction within your lane, lanes are to separate into ability and speed. Spacing between swimmers will be 2 metres. The Lifeguard will direct you where to access and exit the pool. Please follow signage and all direction from lifeguards)
  • Family booking – An area of the swimming pool will be allocated to your group on poolside and the Lifeguard will direct you where to access and exit the pool
  • Aquatic Fitness Sessions – An Instructor will brief all customers on required spacing between participants and how to get in and out of the pool.
  • Government guidelines state that butterfly stroke and diving are not permitted.
  • Hairdryers and vanity units will not be available for use.
  • At the end of the session please leave the pool side. Showering after a swimming session will be limited to a quick shower rinse (Woodford rinse shower available on poolside only). Change and leave the changing rooms as quick as possible.
  • Please ensure when exiting the swimming area after your session that you put your facemask back on.
  • Due to lower building capacities there will be no spectators allowed in the viewing areas during swimming sessions.