Customer service excellence

Our customers expect efficient, effective, excellent, equitable and empowering customer service – with the customer always and everywhere at the heart of our service provision. 

Hull Culture & Leisure are signed up to the Customer Service Excellence standard which assesses our Leisure Services on three levels -

  • Continuous improvement. By allowing organisations to self assess their capability, in relation to customer focussed service delivery, they are able to address areas and methods for improvement.
  • Skills development tools. Allowing individuals and teams to explore and acquire new skills in the area of customer focus and customer engagement, they can build their capacity for delivering improved services;
  • Independent validation of achievement. Allowing organisations to seek formal accreditation to the Customer Service Excellence standard, they can demonstrate their competence, identify key areas for improvement and celebrate their success.

Our Leisure Services receive an annual validation of their Customer Service Excellence. For more information please visit the Customer Service Excellence website.